The following information is provided for law enforcement or other government entities seeking information about users of the Lookout, Inc. (“Lookout”). Criminal defense or civil litigants seeking information about users of the Lookout should contact Lookout at email@example.com. Non-law enforcement requests should be sent through our regular support method at firstname.lastname@example.org.
Lookout’s Policy on Responding to Law Enforcement Requests:
Information Available from Lookout
Lookout does not directly collect users' credit card information nor have access to such information. Lookout uses a third-party company, Braintree, as our payment platform to process orders. Details of Braintree government compliance and data security are here.
The easiest way for law enforcement to get information is directly from the user. Most device data is accessible directly to Lookout users through www.lookout.com website. If a user is willing and able to provide access to their account, you may be able to access real-time information from the device without the need to contact Lookout.
All requests must be sent on official government/law enforcement letterhead and include ALL of the information below:
Lookout will preserve information related to a user for 90 days, which may be extended for an additional 90 days following a written request to extend the preservation pursuant to 18 U.S.C. § 2703(f). Please be as specific as possible in describing the information you would like us to preserve. Preservation requests sent to Lookout must be signed and include all the information outlined in the Legal Process section above.
Lookout is permitted, but not required, to voluntarily disclose information to a governmental entity if we believe in good faith that an emergency involving imminent danger of death or serious physical injury to any person requires the disclosure. In such cases, we might delay user notice. Please contact us at email@example.com and we will provide you with an emergency request form. We will process these requests on an expedited basis.
Lookout may seek reimbursement for costs associated with responding to law enforcement requests for information, as permitted by law under 18 U.S.C. § 2706 and may charge additional fees for costs incurred in responding to unusual or burdensome requests.
Acceptance of legal process by these means is for convenience only and does not waive any objections, including the lack of jurisdiction or proper service. Only email from law enforcement domains will be accepted. All others will be disregarded.
Requests for testimony must be served on our registered agent for service of process. We do not accept those requests by mail, email, or fax.